Privacy Policy

    Last updated: September 13, 2026

    1. Introduction

    Welcome to our Privacy Policy. This policy describes how we collect, use, and handle your personal information when you use our services, including our integration with Meta platforms (Facebook, Instagram, and WhatsApp) and email.

    2. Information We Collect

    We collect the following types of information:

    • Account Information: Email address, name, and profile information when you create an account.
    • Social Media Data: When you connect your Facebook, Instagram, WhatsApp, or email accounts, we access page information, messaging permissions, inbox access, and page access tokens.
    • Conversation Data: Messages exchanged through our automated bot system to provide customer service functionality.
    • Usage Data: Information about how you use our services, including analytics and interaction data.

    3. How We Use Your Information

    We use the collected information to:

    • Provide and maintain our automated messaging services
    • Process and respond to messages on your connected social media accounts
    • Improve and personalize our services
    • Communicate with you about your account and services
    • Ensure security and prevent fraud

    4. Meta Platform Data

    When you connect your Meta accounts (Facebook, Instagram, WhatsApp) or email, we specifically collect and process:

    • Facebook Pages: Page names, IDs, and access tokens to manage messaging
    • Instagram Business Accounts: Connected Instagram account information
    • WhatsApp Business: Business account IDs and phone number information
    • Email: Message content from emails you forward to us, used only to send automated replies in the same thread
    • Messages: Content of messages received and sent through these platforms for automated response purposes

    We do not sell, rent, or share your Meta platform data with third parties for their marketing purposes. Data is used solely to provide our automated messaging services.

    5. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide you services. Conversation data is retained according to your plan settings and can be configured in your dashboard. You may request deletion of your data at any time by contacting us.

    6. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure storage of access tokens, and regular security assessments.

    7. Your Rights

    You have the right to:

    • Access your personal information
    • Correct inaccurate data
    • Request deletion of your data
    • Disconnect your social media accounts at any time
    • Export your data
    • Opt-out of certain data processing activities

    8. Third-Party Services

    Our service integrates with Meta platforms (Facebook, Instagram, WhatsApp) and email, and uses their APIs. Your use of these platforms is also governed by their respective Privacy Policy and Terms of Service. We also use Supabase for data storage and authentication, Stripe for payment processing, and OpenAI for generating automated replies.

    9. Artificial Intelligence Processing

    Automated replies are generated using the OpenAI API (models gpt-4o and gpt-4o-mini) on the paid, pay-as-you-go OpenAI API tier. We do not use aggregators, gateways, model hubs, or any other AI provider, and we do not operate self-hosted models.

    • Only the message content and the business information needed to draft a reply are sent to OpenAI; no mailbox credentials are ever transmitted.
    • Under the OpenAI API data usage policy, data submitted through the API is not used to train or improve OpenAI models.
    • We never use, transfer, or sell customer message data — raw, aggregated, anonymized, or derived — to create, train, or improve any foundational or generalized machine learning or artificial intelligence model, whether ours or a third party's.
    • We do not use customer message data for advertising, profiling, or any purpose other than providing the user-facing features described in this policy.

    10. Email Channel Data

    The email channel works through forwarding: you forward incoming mail from your own inbox to a unique address we generate for your account. We never sign in to your mailbox and we store no mailbox passwords or access tokens.

    Forwarded messages are processed only to generate and send a reply in the same conversation, using your own sender address. This data is retained only as long as needed for that functionality and for your conversation history, is never sold or used for advertising or model training, and is deleted when you disconnect the email channel or delete your account.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

    12. Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact us through your account dashboard or reach out to our support team.